r.reported.support A little help. A lot less hassle.
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Your conversation is saved.

You can come back and continue right where you left off.

Is everything sorted?

Mark this ticket as resolved to close the conversation. Your chat history will be kept.
YOUR WORKSPACE

Settings.

Manage your support workspace in one place.

01

Workspace tools

Your customer experience, behind the scenes.

Flow editorArrange steps, edit answers and connect buttons. Design previewsCompare Studio, Classic and Paper.
02

Automatic cleanup

Keep the inbox focused on conversations that need you.

Delete open and resolved self-service chats after 6 hours without customer activity. Chats that requested an agent are kept.

Your last public reply starts the timer. A customer reply stops it. Bot messages and private notes do not count.

03

Inbox management

Review and confirm each cleanup before anything is deleted.

Self-service conversations

Open and resolved chats that never requested an agent.

Resolved conversations

Remove completed conversations from the inbox.

Unanswered conversations

No customer reply after your last public response.

04

Chat access

Review restrictions and restore access for banned users.

Banned users

Bans remain when conversations are deleted. They restrict all chat access matching the browser session, server-recorded IP address or Discord name, including guided help and existing conversations. Unbanning restores access.
STATUS MANAGEMENT

Service status

Edit the board shown to customers when they choose Status.

Status entries